Frequently Asked Questions
Please take a look through some of our frequently asked questions below, if you cant find an answer to your question, were always happy to answer – please get in touch!
Are you dog / pet friendly?
A: We LOVE dogs! We have a very bouncy Cockerpoo of our own, Archie. As a responsible pet owner you are welcome to bring 3 dogs, please contact us if you have other requirements. We ask that dogs are picked up after and are not left to roam the grounds alone. We are surrounded by farmland and livestock, we keep chickens on the farm but will keep them in a very large enclosure when dogs are present.
Cardwen Farmhouse has a small patio area that is secure. For Erin, Lily, and Hook Cottage the shared 2 acre gardens are enclosed on all sides by waist high wire fencing but the two driveways and orchard are open points in the boundary. All guests are asked to leave cottages clean as they find them, we particularly ask that dog owners ensure that pet hair is removed. We have plenty of balls and treats, have spare towels, blankets and throws, bowls and bags if needed.
What if I book a holiday and then we go into lockdown again, or the Government issue travel restrictions?
You are entitled to a 100% refund, if you are in lockdown or restricted from travel due to the Tier where you live. Equally, if we are unable to open we will refund you also with as much notice as we can provide. We don’t have any cancellation fees, or admin fees or any other nonsense. We always recommend travel insurance ( we don’t sell it!) but we don’t know of anyone who will ensure you for cover related loss.
What time is check in / check out?
Following the pandemic, we have changed our check in time to 5pm to allow extra time to follow extensive cleaning guidance. Check out is 10am. However, if we are provided a mobile number at booking we will contact people on the day if we are able to finish our cleaning early to allow an earlier check in. We ask all guests to leave the cottage clean as they find it with the beds stripped into bags, to reduce the potential spread of germs. Bagged linens are left 72 hours before cleaning in order to reduce any coronavirus.
We have seen your property advertised elsewhere online. Can we book with you direct, or extend our stay with you where we have already booked with an agent?
Please do! It is cheaper for you, as we don’t charge any booking/admin fees other than the cost of rental. When you book with an agent you are also paying a whopping commission on top of rental.
We are celebrating a special event and have a request….
Please feel free to make us part of your plans, we will help in any way we can.
Is there parking with the cottages?
Yes! Cardwen Farmhouse has its own driveway which could fit up to 8 cars. Hook Cottage has parking for 3. Lily Cottage has parking for 3 and Erin Cottage has parking for 2. Right next to cottages on Cardwen Farm, not a roadway.
Is there WiFi?
Yes, all cottages have free access to Super Fast Wifi.
Are you near a pub / shops?
Yes, you can walk into our village of Pelynt (5 mins up the road) where you will find a Spar with Post Office, Premier with Butcher, gastro pub The Jubilee Inn, 2 hairdressers, 2 Churches, motor garage and The Hive, a cooperative selling plants, antiques, local artwork etc. We can help with local taxis, and buses can be caught from the village green.